Refund & Cancellation Policy

Leap Forward Careers UK

Digital Guides and Templates

Our digital guides, checklists, and templates are delivered to you immediately upon purchase. When you buy a digital download, you are asked to confirm that you understand this and agree to immediate delivery. By doing so, you waive your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the purchase simply because you have changed your mind, once the download has been provided.

This is separate from our own refund policy. If you have a genuine problem with a digital purchase, such as a corrupted file, a duplicate purchase, or a product that does not match its description, we offer refunds within 14 days of purchase at our discretion. Contact us with your order details and we will resolve it quickly.

Separately from the above, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for purpose, and as described. If your download does not meet this standard, you may be entitled to a repair, a replacement copy, or a price reduction. Nothing in this policy limits or excludes that right.

Coaching Sessions and Services

CV reviews, interview coaching, and full support packages are services, not instant digital delivery, so a different legal right applies to them.

Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date you book to cancel a service for any reason and receive a full refund.

If you would like your session to take place sooner than 14 days after booking, we will ask you to expressly confirm this, and to acknowledge that once the service has been fully completed, you will lose your right to cancel. If you cancel while the service is only partly completed, you will owe payment only for the proportion already provided, not the full price.

Our own rescheduling policy

Separately from your statutory cancellation right above, we ask for at least 48 hours’ notice to reschedule a booked session without charge. This is about scheduling, not your legal right to cancel, and does not reduce the statutory rights described above.

Your right to a service performed properly

Separately from the cancellation rights above, the Consumer Rights Act 2015 gives you the right to a service carried out with reasonable care and skill. If it isn’t, you may be entitled to have it put right, a price reduction, or a refund. Nothing in this policy limits or excludes that right.

No Guarantee of Outcome

All guides, templates, and coaching services are provided for general guidance only. Leap Forward Careers UK makes no warranty, representation, or guarantee that any download, coaching session, CV review, or other service will be suitable for your individual situation, or will result in a job offer, an interview, or any other specific employment outcome. Career and job search outcomes depend on many factors outside our control, and refunds are not available on the basis that a particular outcome was not achieved.

How to Request a Refund

Contact us at hello@leapstartcareers.com or via our contact page, including your order details and the reason for your request. We aim to respond within two working days.

Governing Law

This policy is governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from it.